State Farm® Insurance Agent Susan Smith

"We have worked w Josh for years! He’s the best n has caught errors other agents made as they are learning, but Josh was on top of it!! Josh is always going above n beyond! Let’s not forget Pam either the woman u see walking in the door she also goes above n beyond! We love our agents! N don’t forget Jarred always so friendly n helpful!"

"I use State farm for literally everything from home to life and my business. I have never had an issue, I always get fast responses and solutions for whatever I may need. Tonight I needed a specific document that wasnt in the app, I texted far after hours just to see and they sent it right over ! I amnso appreciative of our agents who always seem to be available! Thank you again !"

"I had a great experience working with Joshua while shopping for auto insurance. I had a lot of questions, and he took the time to explain my coverage options, answer my questions thoroughly, and look for every discount I might qualify for. I never felt pressured, and he genuinely seemed focused on helping me find the best value for my situation. I highly recommend reaching out to him if you're looking for someone who is knowledgeable, responsive, and easy to work with."

"Susan has been very helpful in finding the coverage for my car or home. She is always cheerful and caring when answering questions or providing information to me. Her staff is very helpful and knowledgeable."

"Josh, Jeremiah, and the whole gang are totally awesome. Always answer ( right now). They worked very hard to get me the absolute best pricing! Class act. Thank you Susan Smithfor running a tight ship...Very professional."

"Very nice and helpful"

"We were looking for cheaper auto insurance and Joshua from State Farm reached out with a quote. We discussed the cost and what our benefits would be. For two vehicles, full coverage, roadside assistance, car rental for repairs, and renters insurance, we got more and paid less than with our previous auto insurance.
Joshua took time to go over every detail of the policy to make sure we understood it before we signed anything.
There was a small mix-up with a date and Joshua called as soon as it was discovered and emailed the documents immediately to be signed to correct the mistake. Everything was completed and the new insurance was in place with in just a few days.
We would recommend Joshua, from Susan Smith's State Farm Agency in Alma, Mi."

"Desiree was very helpful and help me understand insurance and all the policies and things that come with it more, She gave me time to think and respond and spoke kindly. She did a very good job and I am very pleased with her service."

"Jeremiah is only professional and friendly when making a sale or taking a payment, beyond that he is condescending and rude. Also, trying to file any type of claim with their claims dept. needs to be made easier for the customer, agents need to focus on working in tandem to better stay in the loop so they can fulfill their obligations to the policy holder. Communication is key."

"I’ve been with Statefarm for years now with my life insurance. I brag about them to everyone. When you first Get insurance they may not be the actual cheapest, but I love that their rate is locked in and it doesn’t raise over time.. I recommended my sister to get a quote after I found out what she was paying for her mortgage insurance as well as her vehicle insurance. The price was absolutely amazing. We got full coverage on three vehicles For almost $170 a month difference and the original insurance only had two vehicles on it, and they had none of the extras she now has! She also ended up switching her mortgage insurance and that loan was about a $400 a year savings. I would definitely recommend Statefarm to anyone! Josh was a big help and explained everything got us all the discounts we could get. I will definitely be bragging more about this company 5+ stars."

"Easiest switch I've ever done thanks to Josh, and he was able to save me money and get it done very quickly at a very short notice."

"They have always been so helpful and very respectful! Josh and Susan both very respectful do what they can to help you!"

"Joshua was amazing! He signed me up fast & easy through text! Don't think it's ever been this easy signing up! Super kind, patient, and got me the best quote all around. 10 outta 10 service 🤌"

"I talked with Joshus,very friendly and patient."

"I received Exquisite service through this Agency. Joshua is very knowledgeable, professional and trustworthy and thorough. All questions answered and call backs are EXACTLY AS THEY SAY. This office CARES ABOUT THEIR CLIENTS. I am referring all my Colleagues, friends and family to Joshua! Thank you for lunch and Amazing Experience through your office Susan Smith. GOD continue to Bless you All Abundantly!"

"Estoy sumamente agradecida con josua es un excelente agente y hace que todos sus clientes se bayan con la mejor imagen en verdad Estoy muy feliz de formar parte de esta maravillosa experiencia como clienta 💯×💯satisfecha"

"Cancelled policy on 12/12/2025, a month later still have not received my refund check. Policy was not completed as cancelled until January 6, 2006, per State Farm Corporate Office. Called local office in to inquire and was informed that they had previous address listed on my account and the check was sent there. They stopped payment and are now issuing me another check. So another 7-14 business days. That will make near to 2 months since I cancelled my policy - the same day as I started. Did not use their service. it is taking 2 months to refund me. 2 month in conscience for me- permanent customer lost!"

"As always, State Farm and Susan Smith agency were very professional and informative. I initiate new policies with them today."

"Jeremiah is amazing! Thank you all for the amazing work you do! Great people reasonable prices! Thank you!"

"Joshua has helped me in ways that nobody has helped. He knew the situation that I was in and he has helped me in a wonderful way he got me the price that I could afford. He spent time with me while I could come up with the amount, if everybody treated their customers like he has There be more happy people in the world."

"I recently visited the State Farm office in Alma, Michigan, after calling a week prior about my Drive Safe discount. I was told the drive safe beacon had been delivered and simply “never activated,” even though I never received it in the first place. When I asked how to fix this and ensure my discount was applied for the month, Jeremiah instructed me to drive to the Alma office in person to pick up a beacon instead of waiting for another one to arrive by mail — and assured me my discount would be taken care of.

I drove all the way from Mount Pleasant to Alma solely to resolve this, only to be told upon arrival that the discount would not be applied after all. Jeremiah appeared to deliberately avoid the situation by pretending to be on the phone the entire time I was in the office, leaving the other staff to tell me that “there’s nothing they can do.”

This experience was extremely unprofessional. I wasted my time, gas, and patience due to misinformation I was given by their own representative. Customers deserve honesty, consistency, and a basic level of respect — none of which I received here. I would strongly caution anyone considering this State Farm office to rethink doing business with them."

"Joshua did a terrific job and was prompt ,curious and professional, very refreshing"

"I highly recommend Joshua Freist because he not only gave me a great deal, but he took the time to listen to my needs and recommended the benefits that will best fit me from the suggested auto, home even life insurance policies. He was very easy to work with and I appreciate his service very much!"

"Joshua was very thorough, patient and helpful in finding me better rates on my home and auto insurance!! Great experience!"

"Josh contacted me that my car insurance cost was going to be less & he wanted to talk to me about considering life insurance in addition to my other policies. He was courteous, informative & not pushy about getting the more expensive option available. He understood living on a budget & not wanting to go above my means, & he recommended an affordable option for my needs. The process was easy & initiated within a few hours of my call. I highly recommend SF & Josh for all your insurance needs!! 5 stars; I’d rate higher than 5 if available 😁👍🫶."